“Yes, it’s been quite a summer. Rent-a-cars and westbound trains…” It’s fitting that news of Jimmy Buffett’s passing came this past weekend. …

“It doesn’t matter what’s under the hood. The only thing that matters is who’s behind the wheel.” — Dominic Toretto Never have truer words been spoken, particularly at a time when many think that GenerativeAI (GenAI) is the panacea — the cure-all to our productivity woes. Look, I really like…

“You are the stars and the world is watching you. By your presence, you send a message to every village, every city, every nation. A message of hope. A message of victory.” — Eunice Kennedy Shriver Shriver founded Special Olympics in 1968, originally as a backyard summer camp for people…

Do you have a “bucket list?” Whether we’ve created one or not, many of us have a wish list of the wonderful things we want to do and marvelous places we want to visit. I seriously doubt that many of our lists include, “Forego a vacation and just work through…

I was listening to a podcast recently during which Steven Bartlett, the host, said something profound: “Our brains were not designed to look at a billion people through a piece of glass.” I had to pause for a moment as I let that sink in. And I thought…

What is Personal Branding — And How You Can Get Started Now Steve Forbes, the eponymous publisher, once said, “Your brand is the single most important investment you can make in your business.” As a Chief Marketing Officer and career marketer, I have to agree. In recent years, however, spurred…

Do you have a favorite Girl Scout cookie? And If so, what is it? I promise to tell you mine in a moment. But before I do, pull up a sleeve of Thin Mints and let’s ruminate together on these sweet treats. …

Love means never having to say you’re sorry. Leadership is never forgetting how powerful “I’m sorry” can be. Unfortunately, in business, authentic, genuine apologies are few and far between. We’ve all seen those auto-responses on social media to complaints, which sometimes places the responsibility on the customer: “We’re sorry to…

When I was CMO of IBM Watson, one of our banking clients used artificial intelligence for customer support, allowing customers to get instant responses to important queries without ever having to speak to a human. Using Watson, the bank designed a digital assistant that (at the time) was trained on…