Love means never having to say you’re sorry. Leadership is never forgetting how powerful “I’m sorry” can be. Unfortunately, in business, authentic, genuine apologies are few and far between. We’ve all seen those auto-responses on social media to complaints, which sometimes places the responsibility on the customer: “We’re sorry to…

When I was CMO of IBM Watson, one of our banking clients used artificial intelligence for customer support, allowing customers to get instant responses to important queries without ever having to speak to a human. Using Watson, the bank designed a digital assistant that (at the time) was trained on…

As soon as the clock struck midnight 12 on New Year’s Eve, you’d likely already heard at least 12 jokes about New Year’s resolutions — and how they are doomed to fail, including this one: May all your troubles last as long as your New Year’s resolutions…

I didn’t write much of this post. In fact, I didn’t type a word of what you see below. Instead, I simply asked ChatGPT to write a blog post on leadership for me. And that was that. It took maybe 30 seconds in total for the bot to spit out…

“I give you the Griswold Family Christmas Tree.” It didn’t look nearly as big when we first saw it on the lot. But, it did look perfect. The branches hadn’t yet fallen, but we could tell that it was going to be full and shapely. I…

This week, we’ll be observing Thanksgiving here in the U.S. Traditionally, it’s a time for family, friends, and feasting, expressing gratitude for all we have, and doing what we can for those who have less. Especially this year, when many of us are gathering for the first time…

I was talking with someone the other day when he casually mentioned that he was nearing is 30-year work anniversary. Think about that for a moment. 30. Years. He’s quick to admit that he started just out of college with a finance degree, and never anticipated that he would work…

The light fades a bit earlier each day and the mornings and evenings have gotten crisper — at least here in New England. It’s as if September 1 rolls around and Mother Nature decides it’s time; something must change. I’ve never been a big fan of this transition. Maybe it’s…

COVID-19 forever changed the way we work. Some of us have gone fully remote, others hybrid — while essential workers are still bravely facing each day on the front lines. But, perhaps more importantly, the pandemic has also changed how we approach our work, especially as it impacts our personal…